Terms of Service

Shipping Policy
Turnaround
All in-stock orders are shipped within 48 hours, Monday – Friday, 8:00 AM – 3:00 PM.
Carriers
We use UPS to ship all of our orders.
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.
Cancelled Orders
All cancelled orders will incur a 3% processing fee. This fee applies even if the order has not shipped.
Return Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@oemsupplyandservice.com.

We accept return requests for items that are unopened and unused, with the original tags still intact. The product(s) must be in its original packaging, if applicable, in the same condition it was received. All returns incur a 3% processing fee.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email sales@oemsupplyandservice.com within 15 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to sales@oemsupplyandservice.com, we will send you a PDF of a return shipping label. Please print it out and affix it to your package.
You are responsible for paying for the return shipping costs in addition to the 3% processing fee. We will deduct these costs from your final refund.
Final Sale Items
If the item is marked “final sale,” it does not qualify for a return and cannot be refunded.

This privacy notice discloses the privacy practices for www.oemsupplyandservice.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (910) 270-3969 or via email.

Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Company’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to OEM Supply & Service, LLC. Both parties accept these Conditions unreservedly. These General Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and the Company, as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website
www.oemsupplyandservice.com is a work in progress, and as such, things may change, be added, or be taken away. We reserve the right to update the website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the website following the publishing of the updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website
We work hard to ensure the website is always up and available, but we can't guarantee that the website will not have downtime for any reason. We reserve the right to close the website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if, for any reason, all or any part of the website is unavailable at any time for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with OEM Supply & Service by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess and that you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party. If you think there may have been any breach of security, then it is your responsibility to notify us immediately and, if log-in is possible, to change your password.

It is a condition of your use of this website that all the information you provide on this website is correct, current, and complete. We reserve the right to disable any user account at our sole discretion, at any time, for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that this website or any content provided on this website is error-free. We manage your personal data according to our Privacy Policy.

Product information
We take great care when putting product information, descriptions, and images online, but we will not be held responsible for any mistakes or omissions in any information given.

Prices
The prices indicated on www.oemsupplyandservice.com are shown in US Dollars and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be canceled, and the payment refunded to you, even if it has been initially validated.

Secure payment
We currently offer two ways to pay for your order, check or credit card. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (We are charged as the seller, you are not charged as the buyer), so you will not pay any extra for your order depending on payment type.

Delivery
Your order will be delivered to the address you indicated when your order was placed. The products bought on our website will be delivered to one address in the United States. We do not deliver internationally or to PO Box addresses.

We do everything in our power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event that you do not receive your package, an investigation will be conducted with the carrier, and it may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Right of Return
For returns, please refer to our shipping and return policy: https://www.oemsupplyandservice.com/shipping-returns

Privacy and protection of personal data

Please refer to our Privacy Notice: https://www.oemsupplyandservice.com/privacy-notice

Intellectual ownership

All the content on this website (illustrations, texts, names, brand names, images, and videos) is the property of OEM Supply & Service, LLC. Any partial or total reproduction of this content, by any means, and on any support, is subject to prior and express authorization by OEM Supply & Service, LLC. All information, content, and files are protected by International law concerning intellectual ownership and copyright. OEM Supply & Service, LLC cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.

We will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on this site.

Waiver and Severability

Any failure of OEM Supply & Service, LLC to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitute the entire agreement between you and OEM Supply & Service, LLC, and govern your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any opinions left on this website by customers are screened and moderated by OEM Supply & Service, LLC. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out-of-context commentary…), OEM Supply & Service, LLC reserves the right to refuse or modify it.